All things must pass

This is a must for all librarians, or bibliophiles everywhere. Take a photo of your bookshelf, email it to the New Yorker and they will tell you what your books say about you. Question- what if you have more than one bookshelf?

I’ve been back at uni for three days, and I haven’t left the state- I love distance education! My bookshelf with my professional reading has been increased by one title, but I still have readings and blogs galore to wade through.

The User Interface as customer service– contextual help is becoming all the more vital when delivering services online, rather than clicking on a help link, then trying to figure out what to ask for, then locating said tip, then returning to where you were, or simplygiving up and going elsewhere.

The Content Creation Iceberg is an interesting concept. While the post is primarily concerned with museums creating content, the whole notion of libraries as content creators rather than content conservators is one which we’re grappling with. In the past creating content simply meant creating a website with links. Now it means creating something which can be commented upon, edited and tagged- basically allowing another avenue to interact with your users. Hopefully our users wish to interact with us!

Speaking of users, there’s an article on how much or how little we know our users. Too often, websites in which I have been involved, have been designed with not the average user who will occasionally use it to complete a specific task, but the super-user (ie library staff) in mind. What has resulted is a big website/portal of links with a limited search capability, which can be easily used by those who access it daily, but for occasional users may present an overwhelming selection, at which point they say- I’ll just google it!

Hmmm, radically changing our site- sounds like a plan…will keep you posted!

Finally, a clip from a Dunedin band Haunted Love. It plays up every stereotype about librarians and it’s a hoot.

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